I've worked on both public and private projects, ranging from simple Web portals to online dashboards. In most cases I do the entire user experience process from requirements to final prototypes and continue to work with the design and program staff to create a completed project. Many of the project artifacts are still covered under NDAs, but the examples below have been either exempted or scrubbed for portfolio use.
WellAware Systems - an online dashboard for non-technical users to access sensor data about their senior loved ones. I handled the creation of personas and use cases, requirements, wireframes, user studies, and high level prototypes.
California Office of the Patient Advocate – I was the UX Lead for the entire redesign project, including the user testing and prototyping.
VHDA – I was both the Web Subject Matter Expert (SME) and UX Lead for the business' Web Modernization Program. As the Manager of Web Systems I also created and documented all of the accessibility and usability guidelines.
Commonwealth of Virginia – From 1998 – 2005 I was the UX expert for the state of Virginia (although an employee of a private company, the Commonwealth was our sole client in a public/private partnership). I created the first UX Lab in Virginia government, and drafted the state's Web UX and Accessibility Policy, which is still used by the executive branch. I also managed the state's Web portal at www.virginia.gov for many years.
During this time I also served on the Web Accessibility Initiative (WAI) Content Group.
Other Design Deliverables